Archive for May, 2010

Wine… red, white, …or GREEN?

Monday, May 17th, 2010

Organic Vs. Biodynamic Wine
By Solvie Karlstrom Published: January 27, 2010
Selecting the right year, grape varietal and wine region used to be options enough for picking the perfect wine. But as more and more eco-friendly wines are finding reknown among wine enthusiasts and more and more green claims are gracing bottle labels, wine drinkers who prefer a greener varietal can now add eco-certifications to their list of preferred characteristics. Like the difference between an Australian Shiraz and a Californian Syrah, eco-certifications for wine have subtle, yet meaningful, differences. Before picking out the perfect pairing for your next candle-lit meal, read on to find out which label, USDA certified-organic or Demeter USA certified-biodynamic, indicates the better bottle.
USDA Organic
With 23,430,900 pounds of synthetic pesticides applied to wine grape crops in California alone in 2007, it’s no wonder that growing numbers of wine drinkers now prefer a more natural grape juice. And an organic label on the bottle is a good indicator that the grapes are greener. USDA certified organic ingredients come from farms and vineyards that have refrained from using herbicides, pesticides, fertilizers or genetically modified seeds for at least three years. But since USDA organic standards allow the consumer product to come in varying shades of green, it can be difficult for the consumer to know just how natural the wine is. Here’s a breakdown of the different claims you'll find on bottle labels:

•“100% Organic”: The wine is made from 100% certified organic ingredients, processed without synthetic agents and contains no added sulfites; naturally occuring sulfite levels in these wines are between 10 and 20 ppm. The label will bear the USDA organic seal, with the phrase “100% Organic”.
•“Organic”: The wine is made with 95% certified organic ingredients, and contains no added sulfites. Winemakers must prove that certified organic ingredients aren’t available for the remaining 5% of ingredients. The label will bear the USDA organic seal.
•“Made with Organic Grapes” or “Made with Organic Ingredients”: The wine is made with 70% certified organic ingredients, and sulfites can be added up to 100 parts per million. The label cannot bear the USDA organic seal.

Do you quack or soar?

Monday, May 10th, 2010

Customer service is number one at Temco Air. If you shop with us, you know that firsthand. Here is a wonderful story about customer service from an industry you would least expect it… enjoy…

No one can make you serve customers well…..that’s because great service is a choice.
Harvey Mackay tells a wonderful story about a cab driver that proved this point.

He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .

He handed my friend a laminated card and said: ‘I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.’

Taken aback, Harvey read the card… It said: Wally’s Mission Statement: To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment…

This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!

As he slid behind the wheel, Wally said, ‘Would you like a cup of coffee? I have a thermos of regular and one of decaf.’ My friend said jokingly, ‘No, I’d prefer a soft drink.’ Wally smiled and said, ‘No problem. I have a cooler up front with regular and Diet Coke, water and orange juice…’ Almost stuttering, Harvey said, ‘I’ll take a Diet Coke.’

Handing him his drink, Wally said, ‘If you’d like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.’

As they were pulling away, Wally handed my friend another laminated card, ‘These are the stations I get and the music they play, if you’d like to listen to the radio.’

And as if that weren’t enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him. Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he’d be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.

‘Tell me, Wally,’ my amazed friend asked the driver, ‘have you always served customers like this?’

Wally smiled into the rear view mirror. ‘No, not always.. In fact, it’s only been in the last two years.. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day.

He had just written a book called You’ll See It When You Believe It. Dyer said that if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself. He said, ‘Stop complaining! Differentiate yourself from your competition. Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.’

‘That hit me right between the eyes,’ said Wally. ‘Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.’

‘I take it that has paid off for you,’ Harvey said.

‘It sure has,’ Wally replied. ‘My first year as an eagle, I doubled my income from the previous year. This year I’ll probably quadruple it. You were lucky to get me today. I don’t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can’t pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.’

Wally was phenomenal. He was running a limo service out of a Yellow Cab. I’ve probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn’t do any of what I was suggesting…

Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.

So, do you quack or soar? At Temco Air, we prefer to soar.

Love Letters

Thursday, May 6th, 2010

We love reading our fan mail.. here are just a few love letters we received this week:

“It was big decision time three years ago. My home air conditioning system was ready to “retire”. It was an easy decision. My Fellow Rotarian Marshall Dennington, Owner Temco Air Environmental lives the Four Way Test with his employees and CUSTOMERS!!! Every Spring and Fall, Temco Air Environmental inspects my system. I am pleased to say—I made the correct decision three years ago.” – Joe Nevin

“Everyone at Temco is top notch. Every technician who has ever come to our home has been courteous, friendly, and extremely knowledgeable.” – Linda Evans

“Carlos is a sweetheart, does thorough work, explains everything clearly, and puts up with me! If I had gold stars, he’d get gold stars!” -Lucinda Larson