Archive for June, 2009

Humidity causes more than just a bad hair day!

Monday, June 29th, 2009

Did you know that your air conditioner can actually produce somewhere between 5-10 gallons of water PER day? As the fan blows air across the coils the moisture in the air condenses on to the coil. When enough moisture condenses it forms water drops which drip out of the air conditioning unit. When it becomes humid outside, the “moisture” content increases and your unit will produce much more condensation than usual. The condensation should collect in a condensate drain line, be pumped out, or pool inside a condensate tray. If the condensation is not able to be drained from the unit without restriction, it could potentially cause damage if left unattended. Each and every air conditioner unit, whether it is 1 year old or 15 years old, at some point will have a condensate drain restriction which will require a service call. To help prevent this need for repair, we recommend either an audible water alarm or a condensate overflow detection switch. For more information, ask your Temco Air technician at your next service visit or call our office at 622-2909.

Temco Air offers CHOICES on equipment replacement

Wednesday, June 24th, 2009

emco Air Environmental sells and services all brands of heating and air conditioning equipment. We do not sell out to one manufacturer, even though the incentives for us to do so are huge. We prefer to sell whatever brand, make, or model best suits our customers� individual needs. As with any industry, technology in the HVAC world has advanced by leaps and bounds. Marshall is continuously adding and upgrading our product offerings, but only when he is sure he can stand behind each and every one. If you feel that you are getting pushy offers call Temco air today for a free, no hassle estimate on your unit replacement

Mother knows best, Right?

Tuesday, June 16th, 2009

Before any technician is sent to a customers house, they must pass the in-laws test first. Every new technician is sent on a service call to�Cathy’s parents� house for an evaluation. The techs don�t know they are at the owner�s parents� house, and�her parents are instructed to �give the tech a hard time�. If they pass the �Bob and Louie� test, we know they are then ready to send to our customers� homes.

Are you being mislead?

Thursday, June 11th, 2009

 HVAC is in the top 3 categories most inquired about through the Better Business Bureau for good reason. If you look in the phonebook under air conditioning contractors you will find 50+ ads all promising the same things (customer satisfaction guaranteed, quality work). If everyone was truly doing what they promised in their ads, our industry would not have such a sad reputation.  There are a lot of false advertising and marketing ploys out there right now and we would like to make sure that you do not fall victim to these. Here are a few of the examples that we have received from Temco Air customers:
Letter in the mail stating that the “federal tax credits may pay you up to $1500 back”. This is simply not true. The federal tax credit it’s just that, it’s only a credit applied to your taxes at the end of the tax year. There is no “cash” given to the consumer for this at any time. There has also been a “coupon” in print in the newspaper stating that the federal tax credit expires 6/15/09. This is not true either; it is a credit good for the 2009 and 2010 tax years. For additional information on this particular credit, please go to:

http://www.energystar.gov/index.cfm?c=products.pr_tax_credits#7

Advertisement in the paper stating “$250 Utility Rebate” with an expiration date of 6/15/09. This is not accurate or complete information. They are referring to the Tucson Electric Power (TEP) Efficient Home Cooling Program. TEP is currently offering up to $250 cash rebate on units 14 SEER or higher. For additional information on this particular rebate, please go to:

www.tep.com/efficiency/home/efficienthome/

Advertisement in a magazine stating “No complaints with R.O.C.” This is simply not the “whole” truth. While yes, they do not have any current complaints under the ROC number that was listed; they however were denied their license renewal under their “old” business name. Now if you were to go the ROC and just simply look them up by the number listed you would never know any different. It is important when you research a company that you look them up both by the business name and business owner’s name. If you search under the owners name you would see that he has multiple business names with the same type of licenses just with one word of the business name different. To investigate any registered contractor in the State of Arizona, please go to:

http://www.azroc.gov/

 Advertisement showing that they are a “BBB accredited business”. Just because they are a member of the BBB does not mean that they are an “A+” rated business with no complaint history. It is possible to be a BBB accredited business and have a “C” rating with 76 complaints in the last 36 months. It is also possible to have the same owner with multiple business names for the same business under different listings with the BBB and have different ratings as well. The ROC search will help you to know what other “business names” the business might be listed under in the BBB database to make your search more effective. To look up a business on the BBB, please go to:

http://tucson.bbb.org/consumers/

 Letter in the mail stating that “your warranty is about to expire”. There has been a mass mailing of these around Tucson, claiming that your warranty is about to expire as a way to get you to purchase a new unit. If you ever receive a letter like this that is not directly from the manufacturer of your equipment, disregard it. Any manufacturer of your equipment would have sent a letter out on official company letterhead with your warranty number on it and all of your equipment information. If at any time you are in doubt about a letter that you received in the mail regarding this, please feel free to call Temco Air at (520) 622-2909 and we will contact your manufacturer on your behalf and find out about a warranty you may have.

 If you have found that you were mislead or given false information, please share your thoughts with us by simply leaving a comment below.

Got Ethics? We do.

Thursday, June 11th, 2009

Winner of the 20009 BBB Ethics Award!!!

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YOU could be our next WINNER!

Thursday, June 11th, 2009

Temco’s $1000 Winner!

Every time a customer refers Temco Air to a new customer, we enter their names into our drawing for $1000. The jar in our lobby holds the referral cards until EVERY December 10th when we draw our next $1000 winner. Be sure to ask your Temco Air staff for extra business cards to use as entries into our referral drawing. If you run out of cards, simply call our office at (520) 622-2909 and let our staff know whom you referred. We will fill out the referral card for you and put it into the referral jar in our lobby.

Win Dinner for Two

Once a month we will draw a purple postcard and award dinner on us! Another way Temco Air says “thank you” for taking the time to tell us how we are doing. The winner of the dinner for two will be notified by mail and the most recent winner will be listed on our website

www.temcoairtucson.com

Timely Tips from Temco Air

Thursday, June 11th, 2009

Would you like to recieve our newsletter to get the latest news and tips? If so please click on the link below and submit your information to join our mailing list. We are getting new subscribers everyday and we wouldnt want you to miss out on something great!

http://visitor.constantcontact.com/manage/optin/ea?v=001P3AZIpApn2BPBFphoL7uXQ%3D%3D

Do you know a friend, family member, co worker that might benefit as well? You can send them the link and they can join as well.

Custom Wine Rooms

Thursday, June 11th, 2009

Temco Air Wine Room #1

Thursday, June 11th, 2009
Would you like drink wine in your wine room?

Would you like to drink wine while sitting IN your wine room?