Scores
of purple cards nearly cover a wall in the back room at Temco Air
Environmental. The
cards keep score from previous customer encounters. Service techs leave
cards with every customer in the field.Temco
owners Marshall Dennington and Cathy Rankin don't just accept feedback
from customers, they hunt it down. If cards don't come back, the
customer gets a call: "Was everything satisfactory?"
It's not a new
concept," say Temco Air Environmental's Marshall Dennington
and Cathy Rankin when explaining their philosophy of customer
service. Simply, it's "do what we said we would do,
when we said we would do it, for the price we committed...in
every case all the time. MORE
Temco's
Customers
Are Speaking Out!
"I've had three different heating and
cooling companies in five years (changed due to poor service) and Temco
has been far superior."
-- Sherry Jablonski
"The
best response and workmanship I have had in the 30 years that I
have been in the Tucson Area."
Whether you
support the war in
Iraq
or not, there are sons, daughters, mothers, fathers,
brothers, and sisters in our military who are serving our
country with courage and commitment to freedom. You
can pick out a thank you card and The Xerox Company will
print it and send it to a soldier who is currently serving
in Iraq.
You can't pick out who gets it, but it will go to some
member of the armed services. How AMAZING it would be if we
could get everyone we know to send one!!!
Tips for a
healthier, wealthier life in our recent newsletter
What
You Must KnowBEFORE hiring any contractor
(electrician, plumber, hvac, etc.) Before you hire a contractor
for home repairs or renovations, check your phone book to see if
he's listed. Most serious contractors are. Then, visit
the public library and ask to see a phone book that's five years
old. More than 90 percent of contractors fold their businesses
within three years. So a contractor who has been listed for
at least five years is worth considering. MORE
Tune
in on Saturday from 10am to noon and let
us know what you think!
Wine
Matters
We have been converting
garages, butler
pantries, and linen closets into custom wine rooms for
customers for years. We are a specialty contractor who is familiar
with the unique design and material requirements of built in
wine rooms.
Need help pairing a
wine with your dinner menu? Go to www.dinner411.com
, a website sponsored by Jacob's Creek, with recipes, wine
pairing suggestions and much more. MORE
CAN'T
MAKE IT ANOTHER SUMMER WITHOUT AIR CONDITIONING?
en converting
garages, butler
pantries, and linen closets into custom wine rooms for
customers for years. We are a specialty contractor who is familiar
with the unique design and material requirements of built in
wine rooms. 